What is the process for filing a complaint with RERA?
The process of filing a complaint at the Real Estate Regulatory Agency (RERA) in Dubai is quite systematic and is used to handle grievances that are associated with real estate transactions. Here’s a step-by-step guide to help you understand the procedure:Here’s a step-by-step guide to help you understand the procedure:
Structuring the complaint the way that is presented to the customer service department.
As a preliminary step, one needs to determine the nature of the problem he or she is experiencing. Some of the most frequent issues are the conflicts with the landlords, breaches of contract and maladministration by estate agents. It will be quite helpful to know the type of complaint you are making so that it can be easily channeled to the right department.
Gathering Required Documents
In order to support your complaint you will have to gather several documents that are relevant to the case in question. These typically include:
- Your passport, residence visa and the Emirates ID.
- The documents includes Ejari tenancy contract and Ejari tenancy certificate.
- Latest DEWA bill
- They include, title deed and passport of the landlord (original and copy).
- Tenancy contract
- Any documents which pertain to the conflict.
- These are some of the documents that the applicants should have and they will help in the filing process.
Filing the Complaint
The complaint can be filed through the Dubai Land Department’s website, or through the Dubai REST application. Here’s how to proceed:
- Here is what one has to do, open the website or the application.
- Please choose the complaint category that best describes your problem.
- Please, type in the necessary information and provide scans of the documents.
- File the complaint and, ensure that you obtain the reference number for future use.
Paying the Fees
It is important to know that there are charges that are involved in the filing of a complaint. The costs include:
- An amount of five percent of the annual rent of the property but not less than five hundred AED and not more than two thousand AED.
- Knowledge fee: AED 10
- Innovation fee: AED 10
- Extra costs may be levied for Power of Attorney and such other secretarial services.
Follow-up and Resolution
Once you lodge your complaint, RERA will look at your complaint and start the process of handling the complaint through mediation or arbitration. If the conflict cannot be solved in such a way, the matter will be taken to the RERA judicial system for a proper trial. Most complaints shall be disposed off within five business days and one is supposed to receive an SMS and email as feedback on the status of the complaint.
Owning Hearings and Final Action
If the case is to be heard before a full tribunal both parties will be expected to present there evidence. The arbitrator will come up with the final decision depending on the evidence put before him or her. Either of the parties may, within the set time frame, appeal the given decision in case they are aggrieved. The appeals must be submitted within thirty days from the judgment and if necessary the Court of Cassation may be approached.
The process of making a complaint to RERA is quite sequential and is a guarantee that every complaint made is dealt with in the right manner. By following the steps highlighted above and having the required documents, you will be able to deal with the real estate problems without much problem.
Quiz: Filing a Complaint with RERA
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